Question 1

How does rsa.my work?

Accepted Answer

rsa.my centralizes ordering, tracking, and billing for roadside services. Businesses place service requests through the platform, and the nationwide partner ecosystem fulfills them in real time.

Question 2

What roadside services are available?

Accepted Answer

We cover essential vehicle breakdown services including battery replacement, jumpstart service, tyre replacement, fuel top-up, locksmith service, towing for accident and breakdown, vehicle health checks, and optional BPO support for call center, finance, and marketing services.

Question 3

Who can use rsa.my?

Accepted Answer

Any organization that wants to enhance customer experience, including insurance providers, fleet operators and logistics companies, e-commerce and mobility apps, airlines and travel platforms, fintech and lifestyle apps, and SMEs.

Question 4

How do I sign up?

Accepted Answer

Register on rsa.my, complete a quick onboarding form, and activate your account. Once approved, you can start offering roadside assistance to your customers.

Question 5

Do I need to invest in vehicles, equipment, or manpower?

Accepted Answer

No. rsa.my's ecosystem of 2,000+ workshops and tow truck operators handles fulfillment. You focus on growth while operations are handled for you.

Question 6

How does billing work?

Accepted Answer

Billing is centralized on rsa.my. You can use a prepaid wallet system, track every transaction, generate automated invoices, and get full transparency and reporting.

Question 7

Is rsa.my available nationwide?

Accepted Answer

Yes. rsa.my partners with workshops, trained technicians, and towing operators across Malaysia to ensure 24/7 coverage in cities and remote towns.

Question 8

Can rsa.my be offered under my brand?

Accepted Answer

Yes. With white-label customization, rsa.my can operate fully under your brand identity.

Question 9

What's next for rsa.my?

Accepted Answer

We are enhancing roadside assistance with predictive and preventive service alerts, deeper ecosystem integration with insurers, mobility apps, and automotive players, and smarter data insights to reduce costs and improve customer loyalty. rsa.my's mission is to democratize roadside assistance in Malaysia so every brand can provide reliable 24/7 support without heavy investments.

Question 10

What makes rsa.my different from traditional roadside assistance?

Accepted Answer

Traditional roadside assistance requires owning fleets or depending on limited networks. rsa.my digitizes the process, offers full transparency, and connects you instantly to a nationwide network through a single platform.

Got Questions?
We've Got Answers

What is RSA Malaysia?

Do I need to own fleets, tow trucks, or workshops?

Can RSA Malaysia be customized under my brand?

Can RSA Malaysia be customized under my brand?

Things You Might Ask

Got Questions? We've Got Answers

What is RSA Malaysia?

Do I need to own fleets, tow trucks, or workshops?

Can RSA Malaysia be customized under my brand?

Can RSA Malaysia be customized under my brand?

Things You Might Ask

Got Questions?
We've Got Answers